HEAD OF CUSTOMER CARE - 1 POSITION
SUMMARY
Reporting to the General Manager, the holder of this position will manage the Customer Care Department to ensure Customer Care best standards and practices are maintained at all times.
RESPONSIBILITIES
- Maintainance of Customer Service Global best practices.
- Policy, Strategy and Procedures Development.
- Client Relationship Management.
- Helpdesk Management.
- Complaints (and Compliments) Management.
- Client Retention and Loyalty.
- Contacts Database Management.
- Training for Staff and Customers.
- Visiting and providing customers with a one-to-one service.
- Staff recruitment, Appraisals and Management.
MINIMUM REQUIREMENTS
- 2-5 years in Customer Care with Experience at Management level.
- Degree or Diploma in relevant field.
- Knowledge of and exposure to Fleet Management and Vehicle Tracking Industry is an advantage.
OTHER REQUIREMENTS
- Strong Analytical and Decision Making Skills.
- Proven Leadership and Management Qualities.
- Excellent Communication, Problem Solving and Negotiation Skills.
WORKING CONDITIONS
- Must be ready to work a flexible schedule with occasional local travel and sometimes work weekends and/or evenings.
REMUNERATION
- Attractive negotiable salary
- Applicants should send CVs, copies of relevant certificates, three names and addresses of references (one should be the last/current employer)
- Only short listed candidates will be contacted
Applications should be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; This e-mail address is being protected from spambots. You need JavaScript enabled to view it
